Contact Us

Get in touch.

We're here to help. Whether you have questions about our products, wholesale opportunities, orders or shipping, the Takumi Card Supply team is ready to assist.

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Customer Support
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Phone / WhatsApp +81 80-8548-5210
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Email support@takumicardsupply.com
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Main Business Hours Monday – Friday
9:00 AM – 6:00 PM (JST)
Fast Support We aim to respond promptly during business hours.
Worldwide Assistance Supporting collectors and businesses globally.
Professional Service Product, order and wholesale support in one place.
Send a Message

How can we help?

Complete the form below with your question and any relevant order or product information. Our support team will get back to you as soon as possible.

We can assist with

Contact our team for product, order, shipping, payment or business-related enquiries.

✓ Product availability
✓ Wholesale enquiries
✓ Order support
✓ Shipping information
✓ Payment questions
✓ Returns and refunds
✓ General enquiries
Support Availability

Business hours

Our goal is to respond to all enquiries as quickly as possible during our regular support hours.

Monday – Friday 9:00 AM – 6:00 PM (JST)
Saturday 10:00 AM – 3:00 PM (JST)
Sunday & Public Holidays Closed
Wholesale Enquiries

Interested in working with us?

If you're interested in wholesale pricing or becoming a business partner, contact our team with your business details. We'll be happy to discuss available products, volume purchasing and long-term partnership opportunities.

Wholesale Information  →
Quick Answers

Frequently asked questions

Find quick answers to common questions about orders, delivery changes, missing packages and support.

What should I do if my package is missing, lost or returned to sender?
Please begin by checking your order tracking information to confirm the latest delivery status. If the package is showing as delivered but cannot be located, or if it has been returned to sender, contact our support team with your order details so we can review the situation.
How do I cancel or modify the contents of my order?
Please contact us as soon as possible if you need to cancel or change an order. If processing has not yet begun, we will do our best to assist. Once an order has already been prepared or shipped, changes may no longer be possible.
Can I change the address on my order or modify delivery options?
Contact our support team immediately if you notice an incorrect shipping address or need to request a change. Address or delivery modifications may only be possible before the order has entered the shipping process.
Who can answer my warranty questions?
Our support team can help review warranty-related questions and direct you to the appropriate information based on the product involved. Please include the product name and your order details when contacting us.
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Customer Support

We're here when you need us.

Thank you for choosing Takumi Card Supply. We appreciate your business and look forward to assisting collectors, retailers and trading card enthusiasts around the world.

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