Returns & Refund Policy

Returns

We accept returns for eligible items within 14 days of delivery.

To qualify for a return, items must:

• Be unused and unopened.
• Be in their original factory-sealed packaging, if applicable.
• Be returned in the same condition in which they were received.
• Include all original packaging and accessories.

Non-Returnable Items

For quality and product integrity reasons, we cannot accept returns for:

• Opened or unsealed trading card products.
• Products damaged due to customer misuse.
• Digital products or gift cards, if offered.
• Clearance or final sale items.
• Products specifically marked as non-returnable.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

Our team will review your request and work to provide an appropriate resolution, which may include a replacement, exchange or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Return Shipping

If the return is due to a change of mind or an incorrect purchase, the customer is responsible for the return shipping costs.

If the return is the result of an error on our part or a confirmed defective product, we will work with you to arrange an appropriate solution.

Order Cancellations

Orders may be cancelled before they have entered processing or shipment preparation.

Once an order has been packed or shipped, it can no longer be cancelled.